IT Professionals

IT professionals are spread across the university fulfilling a variety of roles for our campuses technology related needs. We’ve curated a list of resources for easy access to help make finding the information you need, easier. Find materials pertaining to networking standards, security services offered by IST, links to information management policies and procedures, and more!

Identity & Authentication

Identity & Authentication

Support for this service includes application authentication with Single Sign On (SSO), SMTP and Identity and Access Management (IAM).

Virtual Server Hosting

Virtual Server Hosting

Support for this service includes hosted servers, SSL certificates, website hosting, .Net and ASP application hosting, and MS SQL hosting.

Identity & Authentication

Identity & Authentication

Support for this service includes application authentication with Single Sign On (SSO), SMTP and Identity and Access Management (IAM). Contact the Staff Service Centre.

I need to set up an application that requires authentication (eg. Single Sign On), what do I do?

To start this process, contact us through our contact form, or contact the Staff Service Centre. We will then assist in getting you started with completing an IMS Agreement.

I’m having trouble signing into an application, what should I do?
Your first step to try is checking your password on the CCID site to determine whether the problem is with the application or your password itself. If your password works, and you are still having trouble logging into an application, contact us and be sure to indicate which service you are attempting to access.
I’m setting up an application that requires data on individuals in my department, or for our target audience, where do I acquire this?
Contact us to get started on completing the process to access this data and information. Note: This request will need to go through a Privacy and Security review.
How do I set up SMTP on my application?
Contact IST for assistance with SMTP setup for services hosted at the University. For services hosted externally, you will need to arrange your own SMTP service.
Host: smtp.ualberta.ca
Port 25
Have TLS enabled.
Does the university have any processes or tools in place to manage online identity?

The University of Alberta employs Identity and Access Management (IAM) which is an integral part of IT security at the university. 

IAM refers to a set of business processes and tools that support the following:

  • Creating and managing digital identities within the organization
  • Providing user authentication to systems across the organization
  • Managing access to resources across the organization

To learn more about IAM, its implementation, who it affects, and more, visit our dedicated IAM page here.

How do I access ServiceNow?
You can request authorized application access for the ServiceNow IT Service Management application as well as the removal or modification of access when required.

Virtual Server Hosting

Virtual Server Hosting

Support for this service includes hosted servers, SSL certificates, website hosting, .Net and ASP application hosting, and MS SQL hosting. Contact us for:

Central Domain File Server Access Server Backup Recovery Server Backup Request Server Backup Stop Backup

Hosted Server

For technical users who require servers to run applications, databases, and IT systems, we provide compute services deployed by IST. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.

Additional Add-ons:

  • Maintenance and Support: Purchase a support subscription and get us to assist in the management of your server, application, upgrades etc.
  • Backup: Purchase backup services for your IST provisioned server’s data.

SSL Certificates

We provide SSL certificates for the ualberta.ca domain. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.

Website hosting

We provide hosting solutions for WordPress and Drupal based sites with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.

Additional Add-ons:

  • Maintenance and Support: Purchase a support subscription and get us to assist in the management of your website, upgrades, patching, etc.

.Net and ASP Application hosting

We provide hosting solutions for your custom .NET and ASP based applications with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.

Additional Add-ons:

  • Maintenance and Support: Purchase a support subscription and get us to assist in the management of your instance, upgrades, patching, etc.

MS SQL hosting

IST provides hosting solutions for your MS SQL databases with included backup in our Production environment. Available for: Faculties, Departments, Units, Researchers, University affiliated External Groups.

Additional Add-ons:

  • Maintenance and Support: Purchase a support subscription and get IST to assist in the management of your database administration, upgrades, patching, etc.
Who is eligible?
This is a standard service provided to all IST supported clients.
What are additional support considerations?

Available are optional pay-as-required service components to client virtual machine subscription

  • Maintenance and Support (Including monitoring)
  • Backups
  • DNS

Service limitations

  • Support for this service is only available during support hours

Scheduled Service Downtimes

  • None. 
    • The infrastructure is designed to be upgraded, patched etc with no disruptions. The only outage would be a catastrophic hardware failure.
    • The client controls all elements of what is hosted on the server, so they would control any downtime.

Service prerequisites or requirements

  • Users must be able to install, configure and run any software or scripts on the virtual server without assistance from IST hosting staff.
  • Clients must have performed a Privacy and Security review to obtain the service where applicable
  • Clients must complete any IMS agreements where applicable

Service level agreements (SLA)

  • The SAH group provides virtual machine instances and support of the virtual machine during campus business hours. Service updates and maintenance may cause system unavailability outside of business hours; clients are always informed ahead of time for maintenance windows.   
  • Clients using this service need general computer skills and technical know how with computer systems.  
  • Clients with virtual machines requiring CPU and RAM beyond the standard block amounts will require a custom SLA and costing to be negotiated and signed off by both parties.
  • This service doesn’t offer any system administration support once configured unless maintenance and support has been procured. Clients are expected to manage their virtual machine instances and to follow all UAPPOL policies including cyber security policies with the virtual machine.
  • Clients requiring services for large speciality systems that provide enterprise services will require a custom SLA and costing to be negotiated and signed off by both parties.

Networking Standards

With networking standards, contractors can plan renovation and construction jobs accordingly. Find information on wireless networking and cabling standards for telecommunications at the University of Alberta. The Cabling and Edge Networking team can be reached directly at 780-492-6460.

What Cabling Standards are required?

IST outlines the Cabling Standards required for telecommunications during renovations or construction work, in the following document:

What Wireless Standards are required?

IST outlines our wireless standards that are required during the design of projects in the following document:

Access Management

Please see our Data Centre Access page to request physical access to University of Alberta Data centres.

Please see our IST Owned Space Access page to request physical access to IST owned computer labs, server rooms, networking closets, IST offices and storage areas.

Data Integration

Please see our Application Development page for more information on data integration.

Service Catalogue
Links
Resources to help you, help your users

Was that a phishing email? How do I keep my computer safe? What password manager should I be using? These are all great questions to ask when wanting to protect yourself online, and we have the answers to those and many more cybersecurity topics on the Chief Information Security Officer’s website. Head on over to learn more!

Top Security Articles