In any urgent situation, communication is essential. Telephones are still the fastest and often the most reliable way to reach people. If you’re a staff or faculty member, you are likely eligible for a phone. IST provides telephone equipment rentals, phone number installations, moves, feature additions, and accessories to staff and faculty across campus.
There are various voicemail features available for you to add to your university issued phone. Please touch base with your departmental contact if you wish to add the following voicemail features:
Additional charges may apply.
If you do not have voicemail, you can add it to your university phones for an additional price. If you wish to reset or change your voicemail password, you can contact IST.
There are a variety of phone sets your departmental telecommunications contact can request. Depending on your requirements, you can choose from the following list of phone sets available and their tutorials:
PBX Phone Sets
VOIP Phone Sets
Analog Phone Sets
U of A Phone Book
The U of A phone book provides you with a directory of all university employees for you to easily look up the number you need to call.
As a staff or faculty member, you may be eligible for a wired phone or a university issued cell phone.
To determine eligibility, contact your departmental telecommunications contact for additional information and approval. If you are eligible for a desk phone or a university issued cell phone and have received departmental approval, contact IST for assistance. As long as you have a working telephone jack and are able to provide us with your room number and building location, we are happy to coordinate phone installation and setup.
If your departmental contact has approved a university issued cell phone, we will order in the chosen device and set it up through our Pay-Per-Use plan. Our Pay-Per-Use plan includes competitive rates for talk, text, long-distance and roaming through Telus or Bell. For more information, visit Pay-Per-Use Plan.
If you are looking for specific services related to telephone equipment rentals, phone number installations, moves, feature addition, and accessories visit us on the second floor of the General Services Building (GSB) in 2-10.
TELUS is pleased to offer University of Alberta employee purchase plans for both Mobility services as well as Home Bundles (Optik TV, Internet and Phone). The TELUS Future Friendly Home Package code is UAB5317.
For Mobility Services please contact either of the following two TELUS Authorized Dealers:
University of Alberta staff also get exclusive discounts from TELUS! Find more information on TELUS’ exclusive partner discounts or reach out to the TELUS support team at firstname.lastname@example.org or 1-844-888-4440.
Please note that university corporate cell phone users cannot select the Easy Roam (TELUS) or Roam Better (Bell) travel packages as these are for private/consumer use only. Please select one of the other Roaming Passports.
For information on roaming: