In any urgent situation, communication is essential. Telephones are still the fastest and often the most reliable way to reach people. If you’re a staff or faculty member, you are likely eligible for a phone. IST provides telephone equipment rentals, phone number installations, moves, feature additions, and accessories to staff and faculty across campus.
There are various voicemail features available for you to add to your university issued phone. Please touch base with your departmental contact if you wish to add the following voicemail features:
Additional charges may apply.
If you do not have voicemail, you can add it to your university phones for an additional price. If you wish to reset or change your voicemail password, you can contact IST.
There are a variety of phone sets your departmental telecommunications contact can request. Depending on your requirements, you can choose from the following list of phone sets available and their tutorials:
PBX Phone Sets
VOIP Phone Sets
Analog Phone Sets
U of A Phone Book
The U of A phone book provides you with a directory of all university employees for you to easily look up the number you need to call.
As a staff or faculty member, you may be eligible for a wired phone or a university issued cell phone.
To determine eligibility, contact your departmental telecommunications contact for additional information and approval. If you are eligible for a desk phone or a university issued cell phone and have received departmental approval, contact IST for assistance. As long as you have a working telephone jack and are able to provide us with your room number and building location, we are happy to coordinate phone installation and setup.
If your departmental contact has approved a university issued cell phone, we will order in the chosen device and set it up through our Pay-Per-Use plan. Our Pay-Per-Use plan includes competitive rates for talk, text, long-distance and roaming through Telus or Bell. For more information, visit Pay-Per-Use Plan.
If you are looking for specific services related to telephone equipment rentals, phone number installations, moves, feature addition, and accessories visit us on the second floor of the General Services Building (GSB) in 2-10.
University of Alberta staff receive a 30% discount on any TELUS Your Choice plan for the first subscriber!
Please visit the portal for monthly promotional offers: evs.telus.com/ualberta.
Any questions? Contact your dedicated TELUS representative Anna Bieniak by email at firstname.lastname@example.org, or the support team by phone at 1-844-888-4440.
You may also be eligible for TELUS Home Services offers. Please contact the support team by email at EPPHomeServices@telus.com, or by phone at 1-844-332-3459.
Please note that university corporate cell phone users cannot select the Easy Roam (TELUS) or Roam Better (Bell) travel packages as these are for private/consumer use only. Please select one of the other Roaming Passports.
Refer to TELUS Travel and Roaming or Bell’s International Roaming Packages for add-on plans and rates available. Note: when you obtain a data package through your provider; it does not provide you with unlimited data usage (overage use is extremely expensive). Wi-Fi should be used in all locations available to minimize data usage and cost. If you will be using extensive data in a foreign country it is more cost effective to purchase a SIM card from a local cellular company in the country that you are traveling to. For information on roaming:
Note: On the TELUS and Bell International Travel Options websites, enter the country you will travelling to and it will provide you with the current travel plans to choose from.
For US Travel with a university corporate TELUS or Bell pay per use cell phone; you cannot subscribe to US travel plans but you can reference the plans and see what the Pay Per Use rates are while traveling in the US.