Lab & Classroom Support

Book space across campus

With the abundance of computer labs available on campus, you're sure to find the space you need. If you’re interested in booking space, view our lab schedule to get started.

View Lab Details

Service Announcement
Computer lab bookings have transitioned to the Office of the Registrar, Examination and Timetabling, check Computer Lab Bookings page for procedure to request.


How do I book a lab?

Visit the Registar's Office page on computer lab bookings to reserve a lab today!

How do I book a classroom?

Visit the Registrar's Office page on classroom bookings to reserve a room today!

What are your hours?

Starting September 5, 2017, most labs will be open 24/7 excluding statutory holidays and university closures. This does exclude labs located in libraries, as well as ECHA, which are not open 24/7. 

Please see Lab Details for the availability of specific locations.

How are Labs/Classrooms Setup?

You can find a diagram showing the basic layout of technology in labs and classrooms here.

Where are the labs located?

A wide range of labs and classrooms are located all across the university; different sizes, layouts, locations and more are available for your use. Take a look at the lab details to find one close to you!

What software is available on the lab and classroom computers?

Each lab computer is installed with a standard set of software including Microsoft Office 2010, Internet Explorer, Firefox, SPSS, Adobe Creative Cloud and plug-ins.

Instructors are responsible for checking that the reserved lab has the required software installed. In the event different software is required, a request must be made a minimum of two weeks in advance to the reserved time, and one month for September start of class installs. Please note that installation of any beta, trial, or demo software is not allowed.

Can I print in the labs?

All labs are equipped with printers that offer printing on standard 8.5 x 11" paper. For information on printing costs, procedures, and locations, please visit the ONEcard website.

How do I log onto the computer?

If you are using basic programs that do not need an internet connection, a login is not necessary. Otherwise, logging in is simple; enter your CCID and password to instantly connect to programs needing an internet connection.

External organizations who are renting our labs may obtain temporary network access IDs at the start of the course which provide access to any of the above programs.

Is there a cost for using the labs?

All GFC approved University of Alberta courses can use the labs at no cost. If additional software or rentals are required, fees may apply.

If you are visiting from other educational institutions, the following fees will apply:
1 day = $500/day; 3-5 days = $400/day; 1 week+ = $350/day***

If you are visiting from an external organization, the following fees will apply:
1 day = $1000/day; 3-5 days = $800/day; 1 week+ = $700/day***

*** plus $110 per hour for software installation/removal and/or on-site technical analyst presence

Can I bring food into the labs?

In an effort to protect the equipment, students and instructors are asked to not bring food and/or drinks into the labs.

What are the basic features of a smart classroom?

All of our Smart Classrooms come with the same standard setup and software, which includes:

  • Antivirus: F-Secure Client Security
  • Google Earth
  • Microsoft Office 2010
  • Multimedia Players: FLV Player, Quicktime, RealPlayer, VLC Player, Winamp, Windows Media Player
  • PDF Readers: Adobe Reader, Foxit Reader
  • Skype
  • Web Browsers: Internet Explorer, Google Chrome, Mozilla Firefox
  • Write-N-Cite

How can I book a smart classroom?

All of our classrooms are smart classrooms! To book you just need to visit the Registrar's Office page on classroom bookings choose the centrally scheduled room you'd like to reserve. 

Who do I contact if I am having issues with lab or classroom technology?

IST is happy to help with any issues you may be having. For support either call IST at 780-492-9400 or email us using our contact form noting in the subject area where you are and what your issue is. 

Who do I contact if I am looking to update hardware or build a new lab or classroom?

We have a team that does just that! Learn more about how we support labs and classrooms and the kind of services we offer on our Hardware Support page