Lab & Classroom Support

Book space across campus

With the abundance of computer labs available on campus, you're sure to find the space you need. If you’re interested in booking space, view our lab schedule to get started.

View Lab Details

What are your hours?

Though some labs have different hours, generally they are open during the following times:
weekdays from 8:00am-10:00pm; weekends from 1:00pm-5:00pm. Labs will be closed on all statutory holidays.

To look up detailed times the labs are open, including availability, check out the lab details.

Where are the labs located?

A wide range of labs and classrooms are located all across the university; different sizes, layouts, locations and more are available for your use. Take a look at the lab details to find one close to you!

How do I book a lab?

Visit the lab bookings page to reserve a room today! Find out lab sizes, availability and where on campus your lab is located.

How do I book a classroom?

Visit the Registrar's Office page on classroom bookings to reserve a room today!

What software is available on the lab and classroom computers?

Each lab computer is installed with a standard set of software including Microsoft Office 2010, Internet Explorer, Firefox, SPSS, Adobe Creative Cloud and plug-ins.

Instructors are responsible for checking that the reserved lab has the required software installed. In the event different software is required, a request must be made a minimum of two weeks in advance to the reserved time, and one month for September start of class installs. Please note that installation of any beta, trial, or demo software is not allowed.

Can I print in the labs?

All labs are equipped with printers that offer printing on standard 8.5 x 11" paper. For information on printing costs, procedures, and locations, please visit the ONEcard website.

How do I log onto the computer?

If you are using basic programs that do not need an internet connection, a login is not necessary. Otherwise, logging in is simple; enter your CCID and password to instantly connect to programs needing an internet connection.

External organizations who are renting our labs may obtain temporary network access IDs at the start of the course which provide access to any of the above programs.

Is there a cost for using the labs?

All GFC approved University of Alberta courses can use the labs at no cost. If additional software or rentals are required, fees may apply.

If you are visiting from other educational institutions, the following fees will apply:
1 day = $500/day; 3-5 days = $400/day; 1 week+ = $350/day***

If you are visiting from an external organization, the following fees will apply:
1 day = $1000/day; 3-5 days = $800/day; 1 week+ = $700/day***

*** plus $110 per hour for software installation/removal and/or on-site technical analyst presence

Can I bring food into the labs?

In an effort to protect the equipment, students and instructors are asked to not bring food and/or drinks into the labs.

Who do I contact if I am having issues with lab or classroom technology?

IST is happy to help with any issues you may be having. For support either call IST at 780-492-9400 or email us using our contact form noting in the subject area where you are and what your issue is. 

Who do I contact if I am looking to update hardware or build a new lab or classroom?

We have a team that does just that! Learn more about how we support labs and classrooms and the kind of services we offer on our Hardware Support page