Software Support

Make software one less expense

Software is expensive, that’s why we’ve partnered with OnTheHub to provide students, staff and faculty access to discounted software titles like Adobe Creative Cloud, Office 365 and VMware Fusion.

Visit OnTheHub

What is OnTheHub?

OnTheHub is an online software portal that the University of Alberta has partnered with for discounts on software to students, faculty and staff.

How do I use OnTheHub?

All you need is your CCID! We recommend creating an account through ualberta.onthehub.com. Once you have an account, you can begin to shop and download software you are interested in. For additional help, view our how-to guide on accessing software through OnTheHub.

Who can use OnTheHub?

As a student, faculty or staff member at the University of Alberta, you are automatically allowed to access software from OnTheHub! Software downloaded for use at home must abide by the Information Technology Use and Management Policy that states software must be used for university-related purposes and is not for personal use.

What software is available from OnTheHub?

A wide range of popular and course specific software titles are available through OnTheHub’s online portal: Adobe Creative Cloud, Camtasia, Microsoft Office, Maple, MATLAB, Chemdraw and more!

How do I pay for items from OnTheHub?

Pay for software purchases by Visa, MasterCard, American Express, PayPal, UofA Corporate Credit Card or Indent/Speedcode. 

Accepted methods of payment Purchase methods for software will vary depending on individual licensing agreements and your relationship with the university (student, faculty or staff). You can find payment details under individual software pages in our OnTheHub software store.

Please note that many titles intended for staff and faculty in-office or at home work use have to be purchased with a U of A Corporate Credit Card or with an indent/speedcode. In other words, the funds must come from a faculty or department of the University of Alberta.

How soon do I receive my software?

Once your purchase has been completed, you will receive a confirmation email within 48 hours from OnTheHub with post order instructions and a licence key.

I'm having trouble downloading/installing software.

If you're having trouble downloading or installing software, we're here to help. Here are a few suggestions for a care-free experience:

  • Use your university email address for registration and for receipt of software confirmations
  • When upgrading software, uninstall the old software version to prevent any complications or error messages
  • When installing software, ensure you use the correct license key with the correct version of software