Campus Computing ID (CCID) & Passwords

Your CCID is your main portal to accessing an abundance of campus resources. Created using a combination of your first and last name, your CCID provides access to applications like Bear Tracks, Email & Apps, and more!


Change your CCID password quickly and hassle free

Reset a Forgotten Password

Forgot your password? We make it easy for you to get connected again. Complete the following steps to easily reset your password.

Reset Password

Change your CCID password quickly and hassle free

CCID Password Change

Need access? Simple, quick password changes ensure what's important stays within reach. Change your password instantly online now.

Change Password

Change your CCID password quickly and hassle free

CCID Alias Email Addresses

Want to request another email address? To connect your CCID to a new address, visit the Email section on our Profile Manager.

Add an Alias

Commonly Asked Questions

Your CCID is used across campus to access a number of different resources. CCIDs can be used to access library materials, book computer labs, use Google Apps (including Gmail), print from computers, log into Bear Tracks, and more!

CCIDs also function as your direct link to the University of Alberta. All official emails concerning your education or your work will be sent to your UAlberta Gmail.

Available resources include:

  • E-learning applications
  • Bear Tracks
  • Google Apps (including Gmail)
  • IST Labs access
  • University Wireless

A CCID is created using a combination of your first and last name and is automatically created for students, staff and faculty once interaction with the university starts.

Once you apply by electronic application to the University of Alberta, you will receive your CCID and password to your personal email address within two days. If you submit a hard-copy application, it could take additional time to process.

When you receive your CCID you will have access to most campus tools including BearTracks and your UAlberta email. It is recommended to start using your UAlberta email as this is what the university will use to correspond with you.

Please note that access to some resources such as online library access is not granted until you have accepted your admission offer and can register for classes.

For more information on what to do once you submit your application, visit the Undergraduate Admissions page.

Your CCID and password are automatically created for you upon hire. Details for logging in using your CCID and accessing your UAlberta email account will be sent through email.

In the event you have legally changed your name, we would be glad to help. In some cases, CCIDs can be changed altogether.

If we are unable to change your CCID, you are able to set up an alias. This alias will be visible through directory searches and will forward all communication to your initially assigned CCID. An alias can be created through Profile Manager.

In some cases, Guest CCIDs are created by your university department. If you have questions, please feel free to contact us.

When your CCID and password are first emailed to you, you will be required to change your password to make it secure prior to use. To change your password, visit our password change page. Keep in mind your password must meet certain requirements in order to be considered secure and protect your information. For suggestions on creating a secure password, view our list of Tips for Creating a Secure Password.

Your CCID has no official expiry at the university. Throughout your time at the university, your CCID will remain valid unless your relationship with the university ends.

Students and Employees:
Once your relationship with the university has ended, your CCID has the potential to expire.

Continuing Education Students:
If this is your only relationship to the U of A, your CCID will expire 24 months after the end date of your continuing education status.

Emeritus Designation:
If you have retired and hold an emeritus designation, your CCID will not expire in your lifetime. Your relationship, and your CCID, will be maintained for the rest of your life.

The CCID assigned to you is for your personal use to access not only university resources and services, but your personal information and records as well. Do not allow anyone other than yourself to use your CCID. Never share your password with anyone. You are responsible and accountable for using your CCID in an ethical manner, which includes respecting the privacy and dignity of others. You must not use your CCID for illegal activity, copyright infringement, profit-making activities, harassment of others, etc.

For more information, please read the Information Technology Use and Management Policy.

Be aware that if you illegally download copyright materials, you may receive an email notice from an external organization detailing the alleged copyright infringement. For more information on such notices, please review information on the University of Alberta’s Copyright Office website.

CCIDs are the property of the University of Alberta and are an integral part of the computing facilities provided by the university for students and employees to work and learn. The university will manage and operate the computing facilities in a manner that provides the security and integrity of computing activities, the privacy and confidentiality of information, and the ethical use of resources, information, and property. The university has the authority to investigate abuses of computing privileges and take the appropriate action to resolve any violation of computing privileges.

For more information, please read the Information Technology Use and Management Policy.

There may be a range of problems, issues, or concerns you could encounter with the use of your CCID. The primary contact for assistance with your CCID is the Help Desk.

We can be reached by phone at 780-492-9400 or by email at Additionally, walk-in and pre-booked appointments are available at 2-10 General Services Building (GSB), North Campus. If you are visiting us in person, please ensure you bring your OneCard or government issued photo ID for identity verification.

A secondary CCID is typically created for a departmental purpose, rather than created for an individual person. Secondary CCIDs can be created for conferences, student groups, business processes, courses or other applications. Department and Faculty CCID Authorized Approvers have the ability to create secondary CCIDs for their own department or faculty.

If you would like to request or renew a secondary CCID for your student group, please download and complete the application form and email to

Need help with your CCID password?

If you do not know your CCID password, please call one of the following to have it reset:

Staff and Students
Call Information Services and Technology (IST) at 780-492-9400

Continuing Education Student
Call the Extension Student Services Office at 780-492-3116

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