Adobe Creative Cloud Licensing Changes

Due to rising licensing costs for Adobe’s Creative Cloud software suite, Information Services & Technology (IST) has decided not to renew the Adobe Enterprise Term Licensing Agreement. Adobe products will still be available for purchase through OnTheHub under a different licensing agreement. This change to licensing will result in significant cost savings to the university, while still providing access to core users. If you have purchased Adobe Creative Cloud, Acrobat DC or the Adobe work at home license through the Adobe Enterprise Term Licensing Agreement you will need to proceed to uninstall these applications as they will no longer be valid under the new licensing agreement.

For more information on this licensing change, please refer to the below FAQ:

Where can I access Adobe Creative Cloud on campus?

To ensure accessibility to software is maintained, Adobe Creative Cloud (CC) will continue to be made available for student and faculty use in Cameron Library Knowledge Commons (B14) and in the following public labs on campus in support of teaching and learning:

Arts 112
Coutts L-110
Education South 155A
Education South 155B
Fine Arts 1-7
Fine Arts 2-036
Industrial Design 1-02

How do I uninstall Adobe Creative Cloud?

If you have an application called “Creative Cloud” on your computer, you may use this guide to removing Adobe Creative Cloud. If you do not have sufficient permission on your workstation to complete the uninstallation yourself, contact your local IT Support for assistance.

How do I know if the license I have is affected?

To verify which license you have purchased you will need to log into your account through Once logged in navigate to "Your Account/Orders". This page will provide a history of all products purchased through OnTheHub. To comply with Adobe’s end of license terms, the below identified Adobe products must be uninstalled:

Adobe CC licenses purchased through OnTheHub.
Adobe Work At Home licenses purchased through OnTheHub.
Any licenses of Adobe Acrobat Pro XI or Adobe Acrobat DC purchased through OnTheHub prior to May 18th.

What if I am unable to uninstall Adobe products before the May 30 deadline? Will I be penalized?

IST is under contractual obligations with Adobe to confirm that Adobe Creative Cloud, Acrobat DC and the Adobe Work At Home licenses purchased under the Adobe Enterprise Term Licensing Agreement have been uninstalled. To adhere to the end of license terms, we ask that you proceed to uninstall Adobe products purchased under the ETLA and confirm they have been uninstalled through the following link.

What happens to files I have stored in my Creative Cloud account (Adobe Assets)?

Adobe Assets (files stored in your Creative Cloud account) are located on Adobe’s cloud server. For step-by-step instructions on backing up your Adobe Assets to a safe location on your computer, please visit the following Knowledge Base article:

Will I be able to purchase a new subscription?

Yes, new subscriptions and licensing options are available. Adobe Acrobat DC and Adobe Creative Cloud are available from OnTheHub.

Note: When purchasing Creative Cloud, you will be redirected to Adobe’s web site, where you can purchase an Education-discounted subscription directly from them. You must purchase an annual subscription using a credit card, but can pay in monthly instalments or in one annual payment.

Do I have to uninstall Adobe Reader?

Adobe Reader (XI, DC) is software supplied at no cost, and does not need to be uninstalled as a result of this change.

Will I receive a refund for purchased Adobe products?

No. The vendor has indicated that no refunds will be provided.

What other free products can clients use if they don’t need Adobe CC?

Alternate products may be available. Please contact your local IT support team to discuss your specfic needs and receive appropriate recommendations.

For more information on the above licensing changes, please contact IST at

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