The Single Sign On Authentication Service (SSO) that users use to log into some university services experienced an outage.
All Campus Computing ID (CCID) account holders trying to log into some university services (Google, PeopleSoft and ServiceNow) were affected by this outage. Users already logged in to the affected university services were not affected.
The affected users were not able to log into the affected university services (Google, PeopleSoft and ServiceNow). Users already logged in to the affected university services were not affected.
Start: 2016/07/15 10:55 – Users began reporting to the Service Desk they were unable to log into university services (Google, PeopleSoft and ServiceNow). IT support analysts began working on the issue.
2016/07/15 11:05 – IT support analysts identified the cause to be the partition for the SSO database had filled up and was no longer responding to login requests. Work began on creating a new larger partition.
End: 2016/07/15 12:10 – The new partition was completed and the SSO database was moved. SSO services were started and service was confirmed restored.
The partition hosting the SSO database had filled up very quickly for unknown reasons and root cause is still under investigation.
Create a new bigger partition and move the database.
A permanent resolution is still being investigated.
Enhance monitoring of the database server to detect such occurrences before they impact service.