The eClass service experienced an issue.
All eClass users may have been affected by this outage.
The affected users experienced difficulty accessing eClass.
Start: 2016/03/16 15:00 - Users began reporting they were unable to login to the eClass website. IST support escalated the issue to third party vendor for investigation and resolution.
2016/03/16 15:55 - Service was restored by the third party vendor.
End: 2016/03/16 16:00 - Service was confirmed restored.
A production server, scheduled for decommissioning, was unintentionally still configured for use by the eClass service at the vendor level. When it was removed from production it caused the eClass service to become unavailable.
Vendor support reconfigured the eClass service to use the correct production server.