Incident Report Number: 2016-004

Single Sign-On Authentication Services

Ticket Number: INC0045671
Problem Number: PRB0010144
Major Incident Number: MIR0001088
What happened?

Campus Computing ID (CCID) Authentication services experienced an issue.

Who was affected?

All CCID account holders were affected by this outage.

What was the impact?

The affected users were not able to log into university services.

What was the timeline of the incident?

Start: 2016/03/02 18:57 – Monitoring systems discovered a problem with CCID Authentication Services
2016/03/02 19:10 – IT support analysts began working on the issue.
2016/03/02 19:15 – IT support analysts restarted the service.
End: 2016/03/02 19:22 – Service was restored.

What was the root cause of the incident?

The CCID authentication service failed and it did not automatically failover to the redundant systems.

What was the work around and resolution for the incident?
Work Around



Service was restarted.

What are any recommendations to prevent this incident from occurring again?
  • Enhance monitoring to detect this type of failure and automatically failover to redundant systems.