The eClass service experienced an issue.
All eClass users may have been affected by this outage.
The affected users experienced difficulty accessing eClass.
Start: 2016/01/14 07:25 - Third party vendor monitoring systems began alerting of an issue. Vendor support teams began investigating.
2016/01/14 07:50 - IST eClass support was alerted by vendor of ongoing incident.
2016/01/14 08:20 - Issue was determined to be with a server located at the vendor site, it was restarted to restore service.
End: 2016/01/14 08:30 - Service was confirmed restored.
A server supporting the eClass application located at the vendor site experienced an issue and had to be restarted.
Affected server was restarted by the vendor.
None, this issue was at the vendor level.