Some Apple devices were not able to connect to University Wireless Service (UWS) across campus.
Some users of Apple devices were affected by this degradation.
The affected users were not able to connect their Apple devices to UWS.
Start: 2016/01/06 09:15 - Some users called reporting they were having issues connecting to UWS with their Apple devices.
2016/01/06 09:20 - IT support analysts began working on the issue.
2016/01/06 11:00 - Investigation determined a UWS network device was not responding to requests, it was reset to restore service. Monitoring began to see if issue reoccurred.
End: 2016/01/06 13:45 - Further monitoring confirmed service was restored.
A UWS network device became unresponsive and stopped handling requests.
To resolve this issue, the unresponsive device was restarted.