uLearn experienced a service degradation.
Users of uLearn (ulearn.ualberta.ca) were affected by this degradation.
Affected users were unable to log into uLearn.
Start: 2015/12/16 17:35 - Users called reporting they could not login into uLearn.
2015/12/16 17:40 - IT support analysts began working on the issue.
2015/12/16 17:50 - Issue was determined to be related to a vendor issue and was escalated to the vendor Blackboard support teams.
End: 2015/12/16 19:35 - Service was restored by vendor Blackboard.
The Calgary data centre where the vendors uLearn (Blackboard) environment is hosted experienced an outage.
IST did not perform any actions to resolve the issue as it was a problem at the vendor level.