The servers that provide operating system disk images for some Smart classrooms and labs experienced an issue which degraded the performance of computers in the northwest portion of North Campus.
Some Windows Smart classrooms & labs managed by IST in the General Services Building (GSB) zone were affected. The specific locations were:
Centennial Centre for Interdisciplinary Science (CCIS)
Computer Science Center
Engineering Teaching and Learning Complex (ETLC)
Medical Sciences Building
Natural Resources Engineering Facility
1-143, 2-001, 2-127
Van Vliet Complex
The users were unable to use the workstations in the affected rooms because they were frozen or would not properly boot up.
Start: 2015/12/04 13:15 - Users called reporting some Windows workstations were not starting properly.
2015/12/04 :13:15 - IT support analysts began working on the issue.
2015/12/04 :13:30 - IT support analysts restarted some servers in the GSB zone.
2015/12/04 13:45 - The server restarts completed, however there were still issues. Investigation continued.
End: 2015/12/04 14:30 - Service returned to normal after the primary file server rebooted and the affected services failed over to the secondary file server.
The primary file server that hosts the Operating System (OS) image for the classroom workstations experienced a software error which led to the server becoming unresponsive.
The primary file server restarted itself after it experienced an error, the affected services failed over to the secondary file server as designed restoring service.