Computers in some Smart classrooms and labs experienced an issue.
Some Windows Smart classrooms and labs managed by IST in the General Services Building (GSB) zone were potentially affected. The specific locations were:
Centennial Centre for Interdisciplinary Science (CCIS)
Engineering Teaching and Learning Complex
Knowledge Common, Cameron Library
Van Vliet Complex
The affected computers were unusable for users in the specified locations.
Start: 2015/11/06 08:55 - Users began reporting workstations in some Smart classrooms were not booting into Windows. IST analysts began investigating.
2015/11/06 09:15 - IT support determined that services had hung on the image servers. The hung services were restarted to restore service.
End: 2015/11/06 09:30 - Service was confirmed restored.
Servers providing Operating System (OS) images to the GSB classroom zone computers became unstable and experienced errors.
Temporary laptops were provided for use in classrooms where requested.
Service was restored after some services were restarted on the affected servers which cleared the errors.