Computers in some Smart Classrooms experienced an issue.
Some Smart classrooms managed by IST in the General Services Building (GSB) zone were potentially affected. The specific locations were:
General Services Building (GSB)
103-V, 211, 511, 553, 559, 711, 811, 859
Engineering Teaching and Learning Complex (ETLC)
1001, 1003, 1007, 1008, 1013, 1017, 1018, 2001, 2002
Natural Resources Engineering Facility (NREF)
1001, 1003, 1143, 2001, 2003, 2016, 2020, 2090, 2127
St. Joseph's College
101, 102, 103
Van Vliet Complex
The affected computers experienced slower than normal boot times, slow performance and in some cases non-functioning computers.
Start: 2015/10/06 12:00 - IST began investigating reports of classroom computer performance issues around the north west side of North Campus.
2015/10/06 14:30 - IST analysts devised a solution that would require rebooting all the impacted classrooms after implementation. It was determined that as most classrooms in the affected area were working in a degraded state and that operations would continue as normal until end of the day (21:00)
2015/10/06 22:00 - The servers for the affected classes were restarted in an effort to restore services.
2015/10/06 23:00 - After server restart testing began and results looked favourable for most workstations.
2015/07/00 00:00 - It was determined the issue may still persist. Further onsite testing was scheduled for the morning.
2015/10/07 7:30 - IST analysts proactively tested computers to confirm if problem was resolved. Testing confirmed that some degradation was still being experienced. Investigation continued.
2015/10/07 10:10 - A solution to address the degradation in performance was implemented and testing began.
End: 2015/10/07 12:45 - Service was confirmed restored.
Servers providing Operating System (OS) images to the GSB classroom zone computers became unstable and experienced errors.
Temporary laptops were provided for use in classrooms where requested. Users were instructed not to restart systems at the end of the lectures.
Affected Smart classroom computers were directed to alternate servers to retrieve OS images.