The email forwarding service experienced an issue.
Anyone using University of Alberta email service was affected.
Email messages being sent to University of Alberta accounts were delayed.
Start: 2015/08/27 14:00 - Monitoring systems discovered a problem with multiple systems related to the Mail Forwarding service. IST analysts began investigating.
2015/08/27 14:20 - The problem was identified to be an unresponsive system used in providing mail service. The system was restarted.
End: 2015/08/27 14:25 - Service was restored.
A system providing load balancing for the mail service became unresponsive and did not properly failover.
The main load balancer was rebooted to restore full service.
Review system monitoring to proactively identify non responsive systems.