Centrex wired phones that provide landline telephone service experienced an issue.
Centrex wired phone users at AgriFood Discovery Place located in South Campus and Vanier House located in Michener Park were affected by this outage.
The affected users were not able to place or receive phone calls using their Centrex phones.
Start: 2015/06/16 09:05 IST received reports reports the Centrex wired phones located in AgriFood Discovery Place, South Campus were unavailable. IT support analysts began working on the issue.
2015/06/16 09:25 IT support analysts determined this issue was a vendor related. A ticket was opened with third party vendor support for further investigation and resolution.
2015/06/16 11:15 IST received reports that Centrex wired phones located in Vanier House, Michener Park were also unavailable. This was also escalated to third party vendor support.
End: 2015/06/16 16:30 Service was restored.
A number of copper cables were inadvertently disconnected at the Strathcona wire centre by the third party vendor.
The affected cables were reconnected by the vendor and labelled to prevent this from happening again.