Adobe Connect, EClass with Adobe Connect or EClass live with Adobe Connect experienced an issue.
All users using Adobe Connect, EClass with Adobe Connect or EClass live with Adobe Connect were affected by this outage.
The affected users were not able to connect to, create or record meetings with Adobe Connect, including distancelearning class activities.
Start: 2015/06/02 13:10 – An automated process restarted the Adobe Connect services on the application server causing an outage.
2015/06/02 13:25 – IST received reports of an Adobe Connect outage. IST analysts began to investigate.
2015/06/02 13:55 – IST analysts determined the root cause. Adobe Connect services were manually restarted on the application server. The affected IT services were tested and verified to be working.
End: 2015/06/02 14:00 – Service was confirmed restored.
During routine system maintenance an unknown error in an automated application triggered a application restart of Adobe Connect application services causing an outage.
A manual restart of the Adobe Connect services on the application server.
Going forward the automated application will not be used and any maintenance will be performed manually