The service which delivers voicemail messages to email from VoIP (Voice over Internet Protocol) and PBX (Private Branch Exchange) telephones experienced an issue.
Users on VoIP and PBX telephones who use voicemail to email may have been affected.
Delivery of voicemail messages to email were delayed.
Start: 2015/04/28 10:15 Some users that use the voicemail message to email service reported they were not receiving the emails.
2015/04/28 10:20 IT support began to investigate this issue.
2015/04/28 10:50 Root cause was determined and corrective measures were taken.
2015/04/28 11:00 Service was restored.
End: 2015/04/28 11:55 Confirmation was received that issue was resolved.
There was a configuration issue with the voicemail to email services.
A change was made to the configuration of the voicemail to email services so it would connect to the correct email relay server.
Investigate the possibility of monitoring connections made to the email relay servers for failures.