A server that hosts the MatLab activation service experienced an issue.
Users in research labs were affected by this outage.
The affected users were seeing an error when trying to access MatLab server license.
Start: 2015/04/28 09:30 Users reported an error when trying to access MatLab server license.
2015/04/28 09:45 IT support began to investigate this issue.
2015/04/28 10:15 Investigation determined there was a network issue with the MatLab Virtual Machine (VM).
2015/04/28 10:20 Network issue was resolved.
End: 2015/04/28 10:30 Service was restored.
During maintenance work in the VM environment, the MatLab VM lost its network connection.
Network issue was resolved by reestablishing network connection for the MatLab VM.
Enhance monitoring of the VM environment to alert for network connection errors.