The web content management database server experienced an issue
All visitors to all ualberta.ca websites were affected by this outage.
The affected users were unable to view ualberta.ca websites.
Start: 2015/02/26 22:10 – A user called in about an issue with University web sites.
2015/02/26 22:20 – IT support analysts began investigating the issue.
2015/02/26 22:35 – The cause was identified as a SQL server cluster failure.
2015/02/26 22:45 – IT support analysts restarted the SQL cluster service.
End: 2015/02/26 22:50 – Service was confirmed restored.
The SQL server cluster services shut down due to an unknown reason which meant any web page request failed as the request was unable to be sent to the web content management database server.
The SQL Server cluster service was restarted.
Further investigation is needed to identify why there was a SQL server cluster failu