Incident Report Number: 2015-­001

Bear Tracks

Ticket Number: INC0020074
Problem Number: PRB0010084
Major Incident Number: MIR0001045
What happened?

Bear Tracks experienced a service degradation.

Who was affected?

All Bear Tracks users were affected

What was the impact?

The affected users experienced slower than normal Bear Tracks load times.

What was the timeline of the incident?

Start: 2015/01/07 07:50 – Users reported issues with Bear Tracks load times.
2015/01/07 08:00 – IT support analysts began working on the issue.
2015/01/07 08:30 – Bear Tracks application servers were restarted.
End: 2015/01/07 08:43 – Service was restored

What was the root cause of the incident?

Bear Tracks application servers became unresponsive due to a large volume of users logging in at the same time.

What was the work around and resolution for the incident?
Work Around

Not Appicable



Resolution

The application servers were restarted

What are any recommendations to prevent this incident from occurring again?

The process that loads Campus Computing ID (CCID) and email addresses into Peoplesoft from the Identity Management System (IMS) needs to be redeveloped.

Updates

Not Applicable