Bear Tracks experienced a service degradation.
All Bear Tracks users were affected
The affected users experienced slower than normal Bear Tracks load times.
Start: 2015/01/07 07:50 – Users reported issues with Bear Tracks load times.
2015/01/07 08:00 – IT support analysts began working on the issue.
2015/01/07 08:30 – Bear Tracks application servers were restarted.
End: 2015/01/07 08:43 – Service was restored
Bear Tracks application servers became unresponsive due to a large volume of users logging in at the same time.
The application servers were restarted
The process that loads Campus Computing ID (CCID) and email addresses into Peoplesoft from the Identity Management System (IMS) needs to be redeveloped.