The eClass (powered by Moodle) service experienced an issue.
All eClass users may have been affected by this outage.
The affected users experienced difficulty accessing eClass.
Start: 2015/01/20 16:00 Monitoring systems discovered a problem with eClass.
2015/01/20 16:02 IT support analysts began working on the issue.
2015/01/20 16:15 eClass services were restarted on all eClass application servers.
2015/01/20 16:24 The eClass caching servers were restarted.
End: 2015/01/20 16:25 Service was restored.
Root cause has not been determined.
Restarting the eClass caching server
Recreate the problem in a nonproduction environment and monitor to pinpoint the root cause.