Notifications

Service Outage: CCID Password Resets Campus Wide - 2017/12/19 - 15:00

Outage alert

2017/12/19 14:35 - Clients are reporting that MyCCID cannot change CCID Passwords. IST support teams are investigating. 

Next Update (Estimated): 2017/12/19 15:30  

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0096960

 

Service Outage: www.ualberta.ca webiste All - 2017/11/27 - 07:09

Outage resolution

Start: 2017/11/27 06:00 - Monitoring systems reported an issue with the www.ualberta.ca website. IST support teams investigated.
End: 2017/11/27 07:09 - Systems were restored.

Outage Duration: 1 Hour 9 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0095374

Service Outage: EDRMS University wide EDRMS users - 2017/11/24 - 11:07

Outage alert

The Enterprise Content Management System (ECMS) which manages the Electronic Document and Records Management System(EDRMS)will be unavailable to allow for a maintenance fix.   The service outage is expected to last for 30 mins.

Start: 2017/11/24  22:00
End: 2017/11/24  22:30

Service Outage: Classroom Computers Enterprise Square (ESQ) - 2017/11/16 - 08:08

Outage resolution

Start: 2017/11/16 08:00 - Clients began reporting classroom podium computers in Enterprise Square (ESQ) were not loading Operating Systems (OS) and as a result they were unavailable for use. IST support teams began investigating.
End: 2017/11/16 08:20 - Classroom podium computers are now loading properly after services were restarted on the servers that host the OS images. Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 20 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0094656

Service Outage: Google Docs - 2017/11/15 - 14:00

Outage resolution

Start: 2017/11/15 14:15 - Several clients reported issues accessing Google Docs. IST support teams escalated to Google for further investigation.
2017/11/15 14:30 - Google confirmed the problem was affecting a significant subset of users. The affected users were unable to access Google Docs.
End: 2017/11/15 15:10 - Google has restored service. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 55 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0094592

Service Outage: Classroom Computers Enterprise Square (ESQ) - 2017/11/15 - 08:00

Outage resolution

Start: 2017/11/15 08:00 - Clients began reporting classroom podium computers in Enterprise Square (ESQ) were not loading Operating Systems (OS) and as a result they were unavailable for use. IST support teams began investigating.
End: 2017/11/15 10:50 - Classroom podium computers are now loading properly. Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 2 hours, 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0094435

Service Degradation: Sitecore Websites - 2017/11/14 - 10:05

Degradation resolution

Start: 2017/11/14 10:05 - Some clients began reporting intermittent errors when accessing or editing websites hosted by Sitecore. University Digital Strategy (UDS) support teams began investigating.
2017/11/14 12:00 - In an effort to restore service systems hosting the websites were restarted and service was restored. Monitoring began to see if any issues reoccured.
End: 2017/11/15 11:00 - No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour, 55 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0094282

Service Change: eClass eClass/eClassLive Users - 2017/11/10 - 13:00

Change change

The eClass environment, which provides access to eClass and eClassLive, will be offline to perform scheduled infrastructure maintenance and a system upgrade. eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca

Start: 2017/11/18 00:00
End: 2017/11/18 09:00

Service Change: Security Updates University wide University of Alberta Staff and Students - 2017/11/08 - 15:00

Change change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below. The service outage is expected to last 3 hours.  

  • My CCID Portal which allows users to change their passwords
  • The CCID ToolBox that provides administrative services for the CCID interface
  • OnTheHub UA Software Distribution Service that provides software downloads
  • The Information Services and Technology (IST) Website
  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta
  • The Central Login Service, also known as GPU (General Purpose Unix)
  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.

 
Start: 2017/11/15  22:00
End: 2017/11/16  01:00

 

Service Change: Enterprise Documents and Records Managements System Enterprise Documents and Records Managements System Enterprise Documents and Records Managements System - 2017/11/08 - 15:00

Change change

The Enterprise Documents and Records Management System (EDRMS) will undergo routine maintenance. Users will not be able to access this service during the change window. The service outage period will be from 22:00pm to 1:00am.

Start: 2017/11/15 22:00

End: 2017/11/16 01:00