Notifications

Service Outage: eClass - 2017/05/29 - 11:10

Outage resolution

Start: 2017/05/29 11:10 - Monitoring tools detected servers hosting eClass, the university's online learning platform, became unavailable. IST began investigating
2017/05/29 11:20 - Investigation determined the issue was the result of a network outage.  
End: 2017/05/29 12:00 - The network issue was resolved and eClass service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0081715

Service Change: AFS Security Updates All AFS Users - 2017/05/29 - 10:45

Change change

Servers used by the Andrew File System (AFS) file service will be taken off-line for security updates. AFS users will be unable to access their file space during these updates. The service outage is expected to last for up to 5 hours.
 
Start: 2017/06/03  22:00 
End: 2017/06/04  03:00
Service Outage: Network Resources North Campus Central All Users - 2017/05/28 - 12:35

Outage resolution

Start: 2017/05/28 8:30 - Monitoring systems detected a number of network devices became unavailable which resulted in a loss of some network resources around campus. IST support analysts began investigating.
2017/05/28 11:30 - Users in the following buildings were being affected by the outage: Arts and Convocation Hall, South Academic Building, Cameron Library, Central Academic Building, Dentistry Pharmacy
2017/05/28 14:00 - Root cause was determined to be emergency power failing to start after routine planned power maintenance. IST needed to wait for physical building repairs to be completed before the affected network devices could be restored.
End: 2017/05/28 15:00 - The building repairs were completed and the affected services were confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 6 hours, 30 minutes
 
This outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400.
Reference: INC0081669

Service Change: CHANGE: Security Updates (University of Alberta Staff and Students) - 2017/05/24 - 15:19

Change change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below:  

 

  • My CCID Portal which allows users to change their passwords

  • The CCID ToolBox that provides administrative services for the CCID interface

  • The Enterprise Documents and Records Management System (EDRMS)

  • OnTheHub UA Software Distribution Service that provides software downloads

  • The Information Services and Technology (IST) Website

  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta

  • The Central Login Service, also known as GPU (General Purpose Unix)

  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.

 

Start: 2017/05/30  22:00

End: 2017/05/31  01:00

Service Outage: IT Services Across Campus Some Users - 2017/05/24 - 12:00

Outage resolution

Start: 2017/05/24 12:00 - Monitoring tools detected several servers hosting various IT services had become unavailable due to a power issue in the General Service Building Data Center. IST began investigating
2017/05/24 12:30 - Most the affected IT services were restored by connecting to alternate power supplies. Samba shares were still being impacted.  
2017/05/24 13:25 - Samba shares were restored. Monitoring began to see if any further issues were reported.
End: 2017/05/24 15:00 - No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 1 hour, 25 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0081383

Service Outage: IT Services North Campus Some Users - 2017/05/23 - 16:15

Outage resolution

Start: 2017/05/23 16:15 - IST received reports of a power outage affecting North Campus. Monitoring systems detected a number of network devices had become unavailable which resulted in a loss of some IT services around campus. 
2017/05/23 17:55 - IST received confirmation power has been restored. IT services were mosty restored, a few network devices were damaged by the power surge and were needing repairs.
End: 2017/05/24 08:15 - The affected network devices have been repaired to restore service. Service was confirmed restored.    

Outage Duration: 16 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0081315

Service Outage: UWS Chemistry West Building All Users - 2017/05/23 - 08:30

Outage resolution

Start: 2017/05/23 08:30 - Monitoring tools detected some networking devices located in the Chemistry West building were unavailable. The 1st, 2nd and 3rd floors University Wireless Service (UWS) users were affected.
2017/05/23 08:45 - IST analysts arrived on site and determined the affected switches experienced a hardware issue.
End: 2017/05/23 09:15 - The faulty hardware was replaced to restore service. Service was confirmed restored.    

Outage Duration: 45 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0081254

Service Degradation: Mailman Service Web Interface Off Campus All Users - 2017/05/23 - 07:30

Degradation resolution

Start: 2017/05/23 07:35 - Users began reporting the Mailman web interface, www.mailman.srv.ualberta.ca was unavailable. This issue was only affecting users off campus. IST began investigating.
2017/05/23 13:30 - IST support analysts determined the cause of the issue and made corrections to the configuration to restore service. 
2017/05/24 08:30 - Monitoring began to verify service has been fully restored. 
End: 2017/05/24 11:00 - Affected users are reporting the web interface is working. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 5 hours, 55 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0081235

Service Change: OnTheHub Maintenance (OnTheHub Users) - 2017/05/15 - 10:30

Change change

OnTheHub (https://ualberta.onthehub.com/), IST's online software store, will undergo vendor scheduled maintenance. Users of this service will be unable to access the web store during the maintenance window. This service outage is expected to last for up to three hours.
 
Start: 2017/05/16 05:00
End: 2017/05/16 08:00

Service Degradation: Inadvertent Email Across Campus Some Users - 2017/05/10 - 07:15

Degradation resolution

2017/05/10 07:15 - An email was inadvertently sent to numerous Students, Alumni and Staff. The contents of the email looked like this:
 
__________________________________________________________________________________
 
You have been sent a notification from U of A ePortfolios. Message follows:
------------------------------------------------------------------------
 
Subject: Institution membership confirmation
 
You have been added as a member of Eclass by moodle.
 
------------------------------------------------------------------------
 
This is an auto-generated notification from U of A ePortfolios. To update
your
notification preferences, visit
eportfolio.srv.ualberta.ca&wantsurl=account%2Factivity%
2Fpreferences%2Findex.php
 
Please do not reply to this message.
__________________________________________________________________________________
 
 
Please ignore this particular email as it was sent in error. Thank you.
 
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0080533