Notifications

Service Outage: Google and CCID Password Changes/Resets - 2017/09/25 - 14:12

Outage resolution

Start: 2017/09/25 13:50 - IST analysts determined that several back end Google API services became unresponsive. As a result CCID password changes, which are dependent on the Google API, stopped functioning for all clients.
2017/09/25 14:00 - Google began investigating the issue.
End: 2017/09/25 15:15 - Service was confirmed restored by Google. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 1 hour, 25 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0091155

Service Outage: Several Computer Labs CSC and CAB Students, Instructors - 2017/09/14 - 13:30

Outage resolution

Start: 2017/09/14 12:00 - Students began reporting they were not able to log on to computers at several computer labs in Computing Science Centre(CSC) and Central Academic Building(CAB). Computers that were not restarted worked fine. IST analysts began investigating the cause and fixing the problem.  Locations known to be affected were:

  •     CSC 121
  •     CSC 125
  •     CSC 129
  •     CSC 153
  •     CSC 159
  •     CSC 219
  •     CAB 311

2017/09/14 12:30 - IST analysts identified that the cause was updates from yesterday.  A fix was then rolled out to all computers and analysts worked on fixing computers that had lost network connections.  
End: 2017/09/14 14:15 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration:  2 hours, 15 minutes
  
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0090305

Service Outage: Some Google Services - 2017/09/12 - 10:00

Outage resolution

Start: 2017/09/12 10:00 - Google reported outages for several services, the issue did impact some clients here at the university. Google confirmed this was a global issue and they began investigating. The services identified by Google as being impacted were as follows:

  • Gmail
  • Google Calendar
  • Google Drive
  • Google Docs
  • Google Sheets

End: 2017/09/12 10:30 - Google has restored all affected services. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 30 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0089897

Service Outage: Google Drive - 2017/09/11 - 10:45

Outage resolution

Start: 2017/09/11 10:45 - Some clients reported a 500 error when trying to access Google Drive.
End: 2017/09/11 11:05 - Google has restored service. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 20 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0089754

Service Change: POSTPONED: Switch Network Upgrade (CSC, ATH, CAB 3-11) - 2017/09/07 - 12:52

Change change

PLEASE NOTE:  The change to upgrade switches that provide network connectivity in the Computing Science Centre (CSC), Athabasca Hall (ATH) and CAB 3-11  has been postponed 

 
This work will NOT be starting on Monday, Sept 11 at 20.00. The new schedule will be communicated out once confirmed. 
 

 

Previous Communication that has now been postponed:

Switches that provide network connectivity will be upgraded in Computing Science Centre (CSC), Athabasca Hall (ATH) and CAB 3-11. Affected users may experience a temporary partial building outage where they will be unable to connect to network resources. The service outage is expected to last for several hours. 

The service outage will happen each week day (Monday - Friday) of the change window from 20:00 to 07:00 the next day.

Change window:
Start: 2017/09/11  20:00 

End: 2017/09/23 07:00
Service Outage: Google Drive - 2017/09/07 - 08:20

Outage resolution

Start: 2017/09/07 08:20 - Some clients reported an error "The server encountered an error, please try again" when trying to access Google Drive. Google confirmed this was a global issue and they began investigating.
End: 2017/09/07 10:30 - Google has restored service. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 2 hours, 10 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0089299

Service Change: Sitecore Framework Update University All Sitecore Users - 2017/08/30 - 12:00

Change change

University Digital Strategy is updating the Sitecore framework to add features and address the issues reported by users.  During this update, Sitecore expects users may experience any one of the following:

  • Broken links on institutional webpages
  • Design flaws (alignment issues) on institutional webpages
  • Inconsistent page content

These are temporary and should only last a short time as our environment is updated.  Should circumstances change in such a way that causes these issues to persist longer than expected, Sitecore will update this notice.

Start: 2017/08/30 12:00
End: 2017/08/30 17:00

 

Service Degradation: Computers Some Cameron Library Computers & Some CAB Classrooms Computers - 2017/08/21 - 14:20

Degradation resolution

Start: 2017/08/21 14:20 - Some clients using IST managed computers were reporting they were getting errors when trying to authenticate. The affected computers were unable to browse the Internet. IST began investigating. Locations known to be affected were:

  • Cameron Library Knowledge Common
  • Cameron Library 1-30 Lab
  • Some Central Academic Building (CAB) Classrooms

2017/08/21 15:30 - Investigation determined network devices were not responding to authentication requests and they were restarted to resolve the issue.
End: 2017/08/21 15:40 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 1 hour, 20 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0087717

Service Change: AXIA Network Maintenance (Swine Research, Bard, Acoustic Lab) - 2017/08/18 - 15:24

Change change

AXIA, the Supernet provider, will be performing a hardware replacement to ensure network stability. Users in the University of Alberta Swine Research Station, Bard, and the Acoustic Lab may be unable to access the network for approximately 45 minutes over the duration of the change.

 

Start: 2017/08/21 00:01

End: 2017/08/21 06:00

Service Change: Security Updates (University of Alberta Staff and Students) - 2017/08/14 - 14:30

Change change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below. The service outage is expected to last 3 hours.  

 

  • My CCID Portal which allows users to change their passwords

  • The CCID ToolBox that provides administrative services for the CCID interface

  • OnTheHub UA Software Distribution Service that provides software downloads

  • The Information Services and Technology (IST) Website

  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta

  • The Central Login Service, also known as GPU (General Purpose Unix)

  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.

 

Start: 2017/08/21  22:00

End: 2017/08/21  01:00