Notifications

Service Change: Andrew File System University Wide Andrew File System Users - 2018/03/07 - 03:57

Change change

The Andrew File System (AFS) file service’s servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours.

 

Start: 2018/03/24  22:00

End: 2018/03/25  03:00

 
Service Change: Labs and Classrooms ARTS 112, IDS 102, COUTTS (Education South) L-110, FINE ARTS 1-7 & 2-036, WCM Health Sciences 2F-102 Instructors, Students - 2018/03/07 - 01:27

Change change

Labs and classrooms in various locations will undergo server maintenance.  Authentication gateways that provide authentication services and access to the internet will undergo an operating system replacement and RAM upgrades.  The labs/classrooms will be booked for 1 hour maintenance window with the Registrar's Office. See below for schedule details. The service outage expected to be 15-30 minutes during the 1 hour change window. 
 
Phase 2 
Start: 2018/03/14 12:00:00
End: 2018/03/21 13:00  
 
ARTS 112:  March 14, 12-1pm 
IDS 102: March 15, 12-1pm 
COUTTS (Education South) L-110: March 16, 12-1pm 
FINE ARTS - 1-7:  March 19, 12-1pm 
FINE ARTS  2-036: March 20, 12-1pm 
WCM Health Sciences 2F.102: March 21, 12-1pm
 
Phase 3 - TBA
 
Phase 1 - Completed
Service Change: Network Resources Old Arts Building Arts research network users will be unable to reach network resources - 2018/03/01 - 08:32

Change change

The switch that provides network connectivity to the Old Arts Building research network will be reloaded. The affected Arts research network users will be unable to reach network resources. The service outage is expected to last for 10 minutes at any time during the 30 minute change window. 

Start: 2018/03/07 22:00
End: 2018/03/07 22:30 
Service Outage: IT Services South Campus - 2018/02/28 - 15:55

Outage resolution

Start: 2018/02/28 15:55 - Monitoring systems detected that a number of network devices became unavailable on South Campus which affected all IT services. EPCOR began investigating.
End:  2018/02/28 17:05 - Power was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration:  1 hour, 10 minutes
 
This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0101608

Service Change: Sitecore 2 Hosted Websites University Wide website content editors and website visitors - 2018/02/28 - 14:17

Change change

The computing infrastructure on which the Sitecore 2 legacy framework resides will be offline for maintenance to fix a server configuration issue.  The affected users, including website content editors and website visitors, will not have access to websites hosted in Sitecore 2.  The service outage is expected to last for 30 minutes.

 
Start:  2018/02/28 19:00
End:  2018/02/28 19:30
Service Change: wired and wireless network connectivity and Voice over IP (VoIP) phones Biological Sciences building (4th floor of Genetics Wing) Network Users - 2018/02/26 - 14:30

Change change

A faulty network switch that provides network connectivity (wired, wireless, and VoIP phones) for the 4th floor of Genetics wing of Biological Sciences building will be replaced. The affected users will not be able to reach network resources. The service outage is expected to last for 2 hours.
 
Start: 2018/02/27  22:00
End: 2018/02/27  23:59
Service Outage: www.ualberta.ca - 2018/02/22 - 14:50

Outage resolution

Start: 2018/02/22 14:50 - Monitoring tools began reporting the www.ualberta.ca website became unavailable. University Relations - Digital support teams began investigating.
2018/02/22 15:20 - The root cause of the outage was determined to be an unexpected issue related to a scheduled update to the Sitecore web content management system. Service was restored by reversing the configuration to a previous state. Monitoring began to see if any futher issues were reported. 
End: 2018/02/23 11:00 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 30 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0101202

Service Change: University Wireless Service (UWS) and the Guest@ wireless service North Campus Buildings located east of 114th St. and Augustana wireless users - 2018/02/21 - 09:16

Change change

The change to upgrade the wireless LAN (Local Area Network) controllers, which manage the University Wireless Service (UWS) and the Guest@ wireless service, has been cancelled.   The previously scheduled 1 hour outage to the wireless service has been cancelled.
 
North Campus Buildings located east of 114th St. and Augustana
 
Start: 2018/02/21 22:00
End:  2018/02/22 00:00
Service Change: AirWatch Mobile Device Management Environment University Wide AirWatch Users - 2018/02/21 - 09:00

Change change

Emergency maintenance will be performed on the AirWatch CN628 environment, the Mobile Device Management application.  Downtime is expected to be less than 30 minutes.
 
During this time frame, AirWatch users can expect the following:
  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available
Start: 2018/02/24 19:00
 
End:  2018/02/24 23:00
Service Change: Enterprise Documents and Records Managements System Enterprise Documents and Records Managements System Enterprise Documents and Records Managements System - 2018/02/20 - 19:20

Change change

The Enterprise Document and Content Management System (EDRMS) which manages electronic documents will be unavailable briefly to put the thesis deposit URL redirection. The service outage is expected to last for 5 seconds.

Start: 2018/02/20  22:00:00
End: 2018/02/20  22:00:05