Notifications

Service Degradation: All websites hosted in Sitecore-3 (responsive framework) University Wide visitors that implement forms and/or event submissions, all Sitecore users that participate in workflows - 2018/01/18 - 11:48

Degradation alert

Sitecore-3 is currently unable to send email notifications consistently due to an as-yet unknown issue.  The affected services include workflows, forms, and event submissions.  Product Development is working with IST to troubleshoot and resolve the issue.  Due to the issue being intermittent, the system may periodically send email as expected.
 
Next Update:  2018/01/18 15:00
Service Degradation: Some Websites & Web Apps - 2018/01/16 - 11:00

Degradation resolution

2018/01/16 11:00 – IST is investigating reports of issues with the following websites: 

2018/01/16 13:45 – The issue has been resolved for some of the affected sites. Analysts continue to investigate and resolve the issue.
End: 2018/01/16 15:00 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 4 hours

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0098431

Service Degradation: GSMS Admissions Service Applicants and Applicant Referees - 2018/01/12 - 09:50

Degradation resolution

Start: 2018/01/12 09:30 – IST began investigating reports of a service degradation with the GSMS (Graduate Studies Management Solution) admissions service. Applicants were receiving an error message trying to access or start an online application form and Referees saw an error when trying to access or submit an online reference form.
End: 2018/01/12 20:30 – The issue with the GSMS system was resolved.

Degradation Duration: 11 hours

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0098118

Service Change: Central Login Service UofA Staff and Students - 2018/01/10 - 11:10

Change change

The Central Login Service, also known as GPU (General Purpose Unix), will undergo routine maintenance performed by Information Services and Technology (IST).  During the change, users will be unable to reach the server.  The service outage is expected to last 15 minutes.  

Start: 2018/01/10 12:00
End: 2018/01/10  12:15

Service Outage: Sitecore 6 (Proshop) University Wide Faculty of Engineering, Financial Services, Human Resources - 2018/01/08 - 13:21

Outage alert

The content management server that hosts websites for Sitecore 6 also known as "Proshop" will be offline for maintenance.  Users including the Faculty of Engineering, Financial Services and Human Resources will not be able to make changes to web content for up to 2 hours.  Public-facing websites will remain online and operational during the outage.
 
Start: 2018/01/09 08:00 
End:  2018/01/09 10:00
Service Outage: Wired Network Access Campus Wide - 2018/01/03 - 09:00

Outage resolution

Start: 2018/01/03 08:25 - Clients began reporting that wired network connections around north campus were not working. IST support teams began investigating. The University Wireless Service (UWS) is working. 
2018/01/03 08:45 - IST resolved the issue affecting north campus and isolated the incident to affect only the first, second, and third floors of the General Services Building. 
2018/01/03 10:00 - IST continued their investigation to resolve the issue.
2018/01/03 12:00 - IST began working with a third party vendor to investigate and resolve the issue.
End: 2018/01/03 13:15 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 4 hours 50 minutes

 

This Outage information is based on the information available to IST at the time this alert was drafted.
Reference: INC0097308

Service Outage: Labs & Classroom Services North Campus, Enterprise Square and Campus Saint-Jean - 2018/01/02 - 08:10

Outage resolution

2018/01/02 08:10 – IST is investigating reports of a computers not working in labs and classrooms at various locations on North Campus, Enterprise Square and Campus Saint-Jean. We will provide more information shortly.
2018/01/02 09:10 – IST continues to investigate and resolve the issue.
2018/01/02 09:40 – Analysts discovered a database issue and took corective action. The affected IT services were tested.
End: 2018/01/02 10:00 – Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 1 hour and 50 minutes  

This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400.

Service Outage: Sitecore Website University wide Sitecore users including Faculty of Engineering, Financial Services and Human Resources - 2017/12/22 - 10:05

Outage alert

Websites that host Sitecore will be undergoing maintenance.  Affected users including Faculty of Engineering, Financial Services and Human Resources will not be able to access the site for up to 5 minutes at any time during the 1.5 hour change window.   
 
Start: 2017/12/22 11:30 
End:  2017/12/22 13:00
Service Outage: eClass and eClassLive University wide those requiring access to the eClass environment - 2017/12/21 - 14:44

Outage alert

The eClass environment, which provides access to eClass and eClassLive, will be offline to perform scheduled infrastructure maintenance.
 
eCkass and eClassLive will be unavailable for the duration of this outage.
 
If you have any questions about this outage, please contact eclass@ualberta.ca

 

Start: 2018/01/06 00:00

End: 2018/01/06 24:00
Service Change: Network Connectivity University Terrace 3-13 Building hours M-F 7am - 6pm. Human Resource Services & extra space provisioning for Faculty of Nursing - 2017/12/20 - 12:00

Change change

A network switch that provides network availability to the University Terrace 3rd Floor  will be replaced.   Human Resource Services and extra space for the Faculty of Nursing is located in University Terrace.  The affected users will be unable to connect to the network. The service outage is expected to last for 1 hour.
 
Start: 2017/12/20  22:00
End: 2017/12/20  23:00