Notifications

Service Outage: University of Alberta Web Content - 2018/03/14 - 12:22

Outage resolution

Start: 2018/03/14 12:00 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
2018/03/14 12:40 - The root cause of the outage was determined to be an unexpected issue related to planned maintenance at the cloud provider. Service was restored by making a configuration change to their environment.  
End: 2018/03/14 12:50 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102570

Service Change: University Wireless Service (UWS) and the Guest@ wireless service University Wide - all campuses wireless users - 2018/03/13 - 15:19

Change change

The wireless LAN (Local Area Network) controllers, which manage the University Wireless Service (UWS) and the Guest@ wireless service, will be upgraded.
 
Users of these wireless services at all campuses will be unable to access the Internet at the times listed below. 
 
The service outage is expected to last for 1 hour at any time during the 2 hour change window.  Wired access to the network will still be available. 
 
CCIS Building 
Start: 2018/03/15 22:00
End:  2018/03/16  00:00
 
All other locations University Wide 
Start: 2018/03/19 22:00
End:  2018/03/20 00:00
Service Change: See details below for a list University Wide Staff & Students - 2018/03/07 - 15:43

Change change

Multiple servers will undergo routine maintenance and receive security updates performed by Information Services and Technology (IST). During the change, users will be unable to reach the services listed below. The service outage is expected to last 3 hours.  

  • OnTheHub UA Software Distribution Service that provides software downloads
  • The Information Services and Technology (IST) Website
  • The Learning Shop which lists learning opportunities for all Academic and Support Staff across the University of Alberta
  • The Central Login Service, also known as GPU (General Purpose Unix)
  • UAOpenCart, a financial application which offers services to Clients for External Business Transactions.
  • Enterprise Documents and Records Management System (EDRMS)
  • Mass File Storage (MFS)

Start: 2018/03/19  22:00

         End: 2018/03/20  01:00

Service Change: Files located on the file server School of Public Health School of Public Health file server users - 2018/03/07 - 11:00

Change change

A file server that provides files to users in the School of Public Health Alliance for Canadian Health Outcomes Research in Diabetes group will have its network configuration changed. The affected users will be unable to connect to the server for the duration of the 10 hour change window.  
 
Start: 2018/03/07 22:00:00
End: 2018/03/08 08:00:00
Service Change: Andrew File System University Wide Andrew File System Users - 2018/03/07 - 03:57

Change change

The Andrew File System (AFS) file service’s servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours.

 

Start: 2018/03/24  22:00

End: 2018/03/25  03:00

 
Service Change: Labs and Classrooms ARTS 112, IDS 102, COUTTS (Education South) L-110, FINE ARTS 1-7 & 2-036, WCM Health Sciences 2F-102 Instructors, Students - 2018/03/07 - 01:27

Change change

Labs and classrooms in various locations will undergo server maintenance.  Authentication gateways that provide authentication services and access to the internet will undergo an operating system replacement and RAM upgrades.  The labs/classrooms will be booked for 1 hour maintenance window with the Registrar's Office. See below for schedule details. The service outage expected to be 15-30 minutes during the 1 hour change window. 
 
Phase 2 
Start: 2018/03/14 12:00:00
End: 2018/03/21 13:00  
 
ARTS 112:  March 14, 12-1pm 
IDS 102: March 15, 12-1pm 
COUTTS (Education South) L-110: March 16, 12-1pm 
FINE ARTS - 1-7:  March 19, 12-1pm 
FINE ARTS  2-036: March 20, 12-1pm 
WCM Health Sciences 2F.102: March 21, 12-1pm
 
Phase 3 - TBA
 
Phase 1 - Completed
Service Change: Network Resources Old Arts Building Arts research network users will be unable to reach network resources - 2018/03/01 - 08:32

Change change

The switch that provides network connectivity to the Old Arts Building research network will be reloaded. The affected Arts research network users will be unable to reach network resources. The service outage is expected to last for 10 minutes at any time during the 30 minute change window. 

Start: 2018/03/07 22:00
End: 2018/03/07 22:30 
Service Outage: IT Services South Campus - 2018/02/28 - 15:55

Outage resolution

Start: 2018/02/28 15:55 - Monitoring systems detected that a number of network devices became unavailable on South Campus which affected all IT services. EPCOR began investigating.
End:  2018/02/28 17:05 - Power was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration:  1 hour, 10 minutes
 
This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0101608

Service Change: Sitecore 2 Hosted Websites University Wide website content editors and website visitors - 2018/02/28 - 14:17

Change change

The computing infrastructure on which the Sitecore 2 legacy framework resides will be offline for maintenance to fix a server configuration issue.  The affected users, including website content editors and website visitors, will not have access to websites hosted in Sitecore 2.  The service outage is expected to last for 30 minutes.

 
Start:  2018/02/28 19:00
End:  2018/02/28 19:30
Service Change: wired and wireless network connectivity and Voice over IP (VoIP) phones Biological Sciences building (4th floor of Genetics Wing) Network Users - 2018/02/26 - 14:30

Change change

A faulty network switch that provides network connectivity (wired, wireless, and VoIP phones) for the 4th floor of Genetics wing of Biological Sciences building will be replaced. The affected users will not be able to reach network resources. The service outage is expected to last for 2 hours.
 
Start: 2018/02/27  22:00
End: 2018/02/27  23:59