Notifications

Service Outage: UWS GSB, ETLC and ICE - 2018/04/18 - 09:30

Outage resolution

Start: 2018/04/18 09:25 - Some clients located in General Services Building (GSB), Engineering Teaching and Learning Complex (ETLC) and  Donadeo (ICE) buildings began reporting lost connections to the University Wireless Service (UWS).  IST began investigating.
End: 2018/04/18 09:30 - Issue was caused by a unresponsive network device. Service was restored by restarting the device. Root cause investigation has begun. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 5 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0104956

Service Change: POSTPONED: Andrew File System (AFS) University Wide AFS users - 2018/04/09 - 09:38

Change change

Please note the change detailed below has been postponed until further notice.  
 
-------------------------------------------------

The Andrew File System (AFS) file service's servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours.

Start: 2018/04/14 22:00
End: 2018/04/15 03:00

Service Change: Universal Student Ratings of Instruction (USRI) University Wide Students - 2018/04/04 - 02:04

Change change

Courseval software, that supports Universal Student Ratings of Instruction (USRI) surveys will be updated to the latest version.  The affected users will be unable to submit responses or display reports for the duration of the change.
 
Start: 2018/04/05  6:30
End: 2018/04/05   7:00
Service Change: Universal Student Ratings of Instruction (USRI) Website University Wide Students - 2018/03/27 - 03:14

Change change

The server hosting the Universal Student Ratings of Instruction (USRI) website is being upgraded. Students will not be able to access the site at this time. The service outage is expected to last for 3 hours.
 
Start: 2018/03/28 18:00 
End: 2018/03/28 21:00
Service Change: Andrew File System University Wide Andrew File System Users - 2018/03/21 - 14:38

Change change

The Andrew File System (AFS) file service servers security updates previously scheduled for March 24 & 25 have now been rescheduled.  See below for details. 
 
The Andrew File System (AFS) file service's servers will be taken off-line for security updates. AFS users will be unable to access their file space during the updates. The service outage is expected to last for up to 5 hours. 
 
Start: 2018/04/14  22:00 
End: 2018/04/15 03:00 
Service Change: Electronic Documents and Records Management System University Wide EDRMS Users - 2018/03/21 - 09:43

Change change

The Electronic Documents and Records Management System (EDRMS), a content and document management service, will undergo maintenance to address Thesis Deposit site bug fixes and user interface improvements.  The EDRMS site will not be available for up to 30 minutes at any time during the duration of the 2 hour change window.
 
Start: 2018/03/21  22:00
End: 2018/03/21  23:59
Service Change: AirWatch Mobile Device Management Environment University Wide AirWatch Admin & Users - 2018/03/21 - 09:23

Change change

The AirWatch CN628 environment, the Mobile Device Management application, will be upgraded to 9.3 GA Feature Pack on March 27, 2018 3:00am MDT – March 27, 2018 7:00am MDT.   

During this time frame, AirWatch users can expect the following:

  • Admin users will not be able to log into the Web Console
  • New device users will not be able to enroll
  • Existing device users will not be able to access the VMware AirWatch® App Catalog or Self Service portal
  • Existing content in VMware AirWatch® Content Locker™ will continue to be accessible, however, new content will not be available

Start: 2018/03/27 03:00 

End:  2018/03/27 07:00

Service Outage: University of Alberta Web Content - 2018/03/15 - 11:28

Outage resolution

Start: 2018/03/15 11:20 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
End: 2018/03/15 11:40 - University Relations - Digital resolved the issue and will continue to investigate until the root cause is identified, but websites are reporting online and operational. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.  

Outage Duration: 20 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102668

Service Outage: University of Alberta Web Content - 2018/03/14 - 12:22

Outage resolution

Start: 2018/03/14 12:00 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
2018/03/14 12:40 - The root cause of the outage was determined to be an unexpected issue related to planned maintenance at the cloud provider. Service was restored by making a configuration change to their environment.  
End: 2018/03/14 12:50 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102570

Service Change: University Wireless Service (UWS) and the Guest@ wireless service University Wide - all campuses wireless users - 2018/03/13 - 15:19

Change change

The wireless LAN (Local Area Network) controllers, which manage the University Wireless Service (UWS) and the Guest@ wireless service, will be upgraded.
 
Users of these wireless services at all campuses will be unable to access the Internet at the times listed below. 
 
The service outage is expected to last for 1 hour at any time during the 2 hour change window.  Wired access to the network will still be available. 
 
CCIS Building 
Start: 2018/03/15 22:00
End:  2018/03/16  00:00
 
All other locations University Wide 
Start: 2018/03/19 22:00
End:  2018/03/20 00:00