Service Outage: Bear Tracks Application Campus Wide All Users - 2016/10/30 - 13:27
Start: 2016/10/30 13:25 - IST Monitoring systems reported that the www.beartracks.ualberta.ca website was unavailable. IST support escalated the issue to a third party vendor who began investigating.
2016/10/30 14:25 - Third party vendor reported that all PeopleSoft systems (Human Capital Management, Campus Solutions and Financial Solutions) were also unavailable. Third party vendor continued to investigate along with IST technicians.
2016/10/30 15:25 - Third party vendor narrowed the problem down to an external firewall device. Further investigation continued.
End: 2016/10/30 17:00 - Affected services have been confirmed restored.
Outage Duration: 3 hours, 35 minutes
This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.