Notifications

Service Outage: Network Loss Parts of Campus Some Users - 2017/01/31 - 15:58

Outage resolution

Start: 2017/01/31 15:58 - Some users across campus began reporting that they had no connectivity to the network. IST investigated the issue.
IST confirmed that a switch malfunctioned
End: 2017/01/31 16:15 - Service was restored

Outage Duration: 17 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0074079

Service Change: Kerberos Configuration Update (Campus Wide) - 2017/01/27 - 09:30

Change change

The kerberos service, which allows Campus Computing ID (CCID) holders to authenticate to various services across campus, will be updated. The affected users may be unable to authenticate to these services or to change their CCID password during the outage. The service degradation is expected to last for 15 minutes.

Start: 2017/01/30  23:00
End: 2017/01/30  23:15

Service Change: Data Center Network Services General Services Building - 2017/01/26 - 11:05

Change change

Network switches that connect a section of the General Services Center data center will receive a configuration update. Although an outage is not expected to this redundant service, there is a small chance of a disruption that may last up to 15 minutes during the 2 hour change window.

Start: 2016/01/30  22:00
End: 2016/01/31   00:00

Service Change: eClass External Maintenance (eClass External Users) - 2017/01/18 - 13:13

Change change

The eClass External environment, which provides access to community collaboration and research courses will be offline to perform scheduled application and infrastructure maintenance. Regular credit courses on eClass (including Faculty of Extension) will not be affected.

Start: 2017/01/19 07:00
End: 2017/01/19 09:00

Service Outage: Google Drive Across Campus Some Users - 2017/01/17 - 09:20

Outage resolution

Start: 2017/01/17 09:20 - Some users across campus began reporting they were receiving errors when they tried to access Google Drive. IST escalated issue to Google for further investigation.
2017/01/17 11:00 - Google confirmed this was a global issue affecting a significant number of users. Google support teams continued to work towards a resolution.
End: 2017/01/17 14:20 - Google reported service has been restored to the affected Google Drive users.  

Outage Duration: 5 hours

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0072882

Service Degradation: AFS, CCID Home Directories, Personal Web Pages All Windows Labs All Windows Users - 2017/01/16 - 10:30

Degradation resolution

2017/01/10 14:30 - Users reported an issue with an AFS (Andrew File System). Users are unable to authenticate to AFS from windows computers. IST analysts are investigating.
2017/01/11 08:30 - IST continues to investigate the issue and work toward a resolution. Affected users can still connect to their network storage space using a WinSCP. Contact the IST service desk if you need help connecting.
2017/01/11 15:00 - A solution has been discovered and IST is working on preparing and deploying a fix.
2017/01/12 09:00 - IST is preparing to deploy a fix to resolve the issue. Affected users can still connect to their network storage space using a WinSCP.
2017/01/12 15:15 - IST continues to work to prepare and deploy a fix to resolve the issue.
2017/01/12 08:30 - A resolution is being deployed manually upon request.Users can still connect to their network storage space using a WinSCP. Contact the IST service desk if you need help connecting.
 
Outage Duration: Six Days
 
This outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this outage and have more information, contact IST at 780-492-9400.
Reference: INC0072342
Service Change: Sitecore Sitecore Content Managers - 2017/01/10 - 14:42

Change change

The Sitecore framework which hosts University websites will receive updates to add features and address the following issues reported by users:

  • New forms cabinet component.
  • University homepage feature images do not provide an "alt" attribute for the image tag.
  • Item canonical URLs do not use the https protocol by default.
  • Items do not (un)publish correctly. 

Users attempting to manage content in Sitecore may experience service degradation (slow system response) during the update. The service degradation is expected to last for four hours.

Start: 2017/01/11 09:00
End: 2017/01/11 13:00

Service Degradation: CCID Home Directories, Personal Web Pages All Windows Labs All Windows Users - 2017/01/10 - 14:30

Degradation alert

2017/01/10 14:30 - Users reported an issue with an AFS (Andrew File System). Users are unable to authenticate to AFS from windows computers. IST analysts are investigating.

Next Update (Estimated): 2017/01/11 08:30

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference:INC0072342

Service Change: Video Conferencing Bridging All Users - 2017/01/04 - 10:05

Change change

A video conferencing server, which handles bridging for dedicated hardware based video conferencing, will be moved. During the change, affected users will be unable to create or participate in multi-party (bridged) video conferencing sessions. The service outage is expected to last for five minutes.
 
Start: 2017/01/05 06:30
End: 2017/01/05 07:00
Service Change: eClass Campus Wide - 2016/12/23 - 08:50

Change change

eClass, the university's online learning platform, will undergo scheduled in-depth infrastructure maintenance. eClass users and content creators will not be able to access eClass during the maintenance period. The service outage is expected to last for twenty four hours.

For more information regarding this change, contact eclass@ualberta.ca.

Start: 2017/01/03  00:00 
End: 2017/01/03  23:59