Service Degradation: , UWS, North Campus, Some Clients - 2019/01/09 - 12:30

Degradation resolution

Start: 2019/01/09 12:30 - Some clients located around North Campus began reporting slow University Wireless Service (UWS) connectivity. Wired Local Area Network (LAN) connections are not affected. IST and vendor support began investigating.
2019/01/09 15:20 - Slow UWS was also reported at Campus Saint-Jean. IST analysts were working on a potential fix. 
2019/01/09 19:30 - Service was restored with a workaround by installing and configuring an additional network device. Root cause investigation is continuing and monitoring of the service began.
2019/01/10 10:00 - Monitoring continued throughout the day with no issues reported. 
End: 2019/01/10 15:15 - No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 7 hours

This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0122432