Service Degradation: , VDI Labs and Classrooms - 2019/01/07 - 10:40

Degradation resolution

Start: 2019/01/07 10:40 - Some clients were reporting slow login and connection issues in IST managed Labs and Classrooms that use Virtual Desktop Infrastructure (VDI). 
End: 2019/01/07 11:25 - Investigation determined one of the servers that hosts the VDI environment had become unresponsive to requests. Restarting the server restored service. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 45 minutes
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0122152