Service Degradation: , PBX Phone Services, North Campus - 2018/10/05 - 11:30

Degradation resolution

Start: 2018/10/05 10:35 – IST began investigating reports of a PBX (private branch exchange) telephone service degradation affecting some users around North Campus. Affected users were not able to receive or make calls. 
2018/10/05 11:30 - IST began working with our third party vendor to investigate and resolve the issue.
2018/10/05 15:30 - Third party vendor investigation continued in order to find the source of the degradation.
End: 2018/10/05 18:20 - Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 7 hours, 45 minutes.

This degradation information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. 
Reference: INC0115968