Service Outage: , Email Delay - 2018/10/02 - 10:10

Outage resolution

Start: 2018/10/02 10:10 - IST received reports some emails were being delayed. IST support analysts began investigating.
2018/10/02 10:30 - IST support analysts determined one of the email servers was rejecting emails. The server was removed from rotation and email traffic was redirected to other servers to process the backlog.
End: 2018/10/02 10:45 - Email traffic has resumed. No further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 35 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0115619