Service Outage: , PBX Phones, North Campus, Some Clients - 2018/10/02 - 08:30

Outage resolution

Start: 2018/10/02 08:30 - IST received reports some PBX (Private Branch Exchange) Nortel telephones located around North Campus were experiencing an issue. The affected clients may not have been able to make or receive calls. IST support analysts began investigating.
2018/10/02 09:05 - IST support analysts engaged a third party vendor for further investigation.
End: 2018/10/02 09:30 - The vendor determined a network card was down and they re-enabled it to restore service. No further issues have been reported and the vendor is monitoring. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 60 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0115568