Service Outage: , uAlberta Login - 2018/09/12 - 13:00

Outage resolution

Start: 2018/09/12 13:00 - IST began receiving reports uAlberta Login (Single Sign On Authentication Service (SSO)) was unavailable. All Campus Computing ID (CCID) account holders trying to log into some university services such as Google and PeopleSoft were affected by this outage. Clients already logged into the these services were not affected. IST support analysts began investigating.
2018/09/12 13:30 - IST support analysts restored service. Monitoring began to see if the service remained stable.
End: 2018/09/13 10:00 - Root cause has been determined and no further issues have been reported. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 30 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0113811