Start: 2018/08/25 07:00 – A vendor that manages the Bear Tracks application reported that it was unavailable or running slow due to a power outage on site. Vendor and support teams began investigating further.
2018/08/25 10:00 - Faulty hardware was detected within the system. Engineers began working on replacing it.
End: 2018/08/25 11:30 - Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
Degradation Duration: 4 hours, 30 minutes
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.