Service Degradation: , Bear Tracks - 2018/06/19 - 09:50

Degradation resolution

Start: 2018/06/19 09:50 - Clients began reporting the Bear Tracks application was slow to load or timing out. Support teams escalated the issue to the vendor for investigation and resolution.  
End: 2018/06/20 10:10 - Support teams are reporting the Bear Tracks application is stable. Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 24 hours, 20 minutes
 
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0108442