Service Outage: , PeopleSoft Services - 2018/06/15 - 11:10

Outage resolution

2018/06/15 11:10 - Clients began reporting all PeopleSoft services are unavailable, (FSCM, HCM, Campus Solutions and Bear Tracks). IST escalated to vendor for investigation.
2018/06/15 13:30 - Investigation by the vendor has determined the issue is being caused by a unidentified network issue and there investigation is continuing to find the source of the outage.
2018/06/15 16:00 - Vendor continues their investigation to resolve the issue.
2018/06/15 18:30 - Vendor resolved the network issue. Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 7 hours, 20 minutes

This Outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0108288