Service Degradation: , Andrew File System (AFS) - 2018/06/04 - 12:00

Degradation resolution

Start: 2018/06/04 12:00 - A client reported they were unable to access a home directory on AFS. IST began investigating.
2018/06/04 15:50 - The root cause was identified as a hardware failure in one of the AFS systems and as a result some AFS home directories became unavailable for a small group of clients. The defective hardware was replaced and data restoration began.
2018/06/05 01:10 - The bulk of the data was restored successfully.
2018/06/05 09:40 - Restoration of the missing data was initiated. 
End: 2018/06/05 11:30 - Data restoration was completed. Service has been restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Degradation Duration: 11 hours, 30 minutes
This Degradation information was based on the information available to IST at the time this alert was drafted. If you were affected by this Degradation and have more information, contact IST at 780-492-9400.
Reference: INC0107627