Service Outage: , UWS, GSB, ETLC and ICE - 2018/04/18 - 09:30

Outage resolution

Start: 2018/04/18 09:25 - Some clients located in General Services Building (GSB), Engineering Teaching and Learning Complex (ETLC) and  Donadeo (ICE) buildings began reporting lost connections to the University Wireless Service (UWS).  IST began investigating.
End: 2018/04/18 09:30 - Issue was caused by a unresponsive network device. Service was restored by restarting the device. Root cause investigation has begun. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 5 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0104956