Service Outage: , University of Alberta Web Content - 2018/03/14 - 12:22

Outage resolution

Start: 2018/03/14 12:00 - IST Monitoring tools began reporting webpages for the Faculty of Extension, Centre for Teaching and Learning, School of Business, and University of Alberta became unavailable. University Relations - Digital support teams began investigating.
2018/03/14 12:40 - The root cause of the outage was determined to be an unexpected issue related to planned maintenance at the cloud provider. Service was restored by making a configuration change to their environment.  
End: 2018/03/14 12:50 - University Relations - Digital reports no further issues. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

Outage Duration: 50 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0102570