Start: 2018/01/12 09:30 – IST began investigating reports of a service degradation with the GSMS (Graduate Studies Management Solution) admissions service. Applicants were receiving an error message trying to access or start an online application form and Referees saw an error when trying to access or submit an online reference form.
End: 2018/01/12 20:30 – The issue with the GSMS system was resolved.
Degradation Duration: 11 hours
This outage information is based on the information available to IST at the time this alert was drafted. If you are affected by this outage and have more information, contact IST at 780-492-9400. Reference: INC0098118