Service Outage: , Wired Network Access, Campus Wide - 2018/01/03 - 09:00

Outage resolution

Start: 2018/01/03 08:25 - Clients began reporting that wired network connections around north campus were not working. IST support teams began investigating. The University Wireless Service (UWS) is working. 
2018/01/03 08:45 - IST resolved the issue affecting north campus and isolated the incident to affect only the first, second, and third floors of the General Services Building. 
2018/01/03 10:00 - IST continued their investigation to resolve the issue.
2018/01/03 12:00 - IST began working with a third party vendor to investigate and resolve the issue.
End: 2018/01/03 13:15 - Service was restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 4 hours 50 minutes

 

This Outage information is based on the information available to IST at the time this alert was drafted.
Reference: INC0097308