Service Outage: , Travel Expense Claims, SupplyNet & eTrac - 2017/10/03 - 10:35

Outage resolution

Start: 2017/10/03 10:35 - Clients that use PeopleSoft Financials & SupplyNet began reporting they had lost access to the following areas:

  • Travel & Expense Claims 
  • Supply Net
  • eTrac 

Support teams began investigating a resolution.

2017/10/03 13:05 - A fix was implemented. Clients who use PeopleSoft Financials to access Travel & Expense Claims and eTrac had their access restored. SupplyNet access was scheduled to be restored last night.
End: 2017/10/04 09:30 - SupplyNet access has been confirmed restored for affected clients. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.   

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400. 

Reference: INC0091708