Service Outage: , Google and CCID Password Changes/Resets - 2017/09/25 - 14:12

Outage resolution

Start: 2017/09/25 13:50 - IST analysts determined that several back end Google API services became unresponsive. As a result CCID password changes, which are dependent on the Google API, stopped functioning for all clients.
2017/09/25 14:00 - Google began investigating the issue.
End: 2017/09/25 15:15 - Service was confirmed restored by Google. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.

Outage Duration: 1 hour, 25 minutes

This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0091155