Service Outage: , Several Computer Labs, CSC and CAB, Students, Instructors - 2017/09/14 - 13:30

Outage resolution

Start: 2017/09/14 12:00 - Students began reporting they were not able to log on to computers at several computer labs in Computing Science Centre(CSC) and Central Academic Building(CAB). Computers that were not restarted worked fine. IST analysts began investigating the cause and fixing the problem.  Locations known to be affected were:

  •     CSC 121
  •     CSC 125
  •     CSC 129
  •     CSC 153
  •     CSC 159
  •     CSC 219
  •     CAB 311

2017/09/14 12:30 - IST analysts identified that the cause was updates from yesterday.  A fix was then rolled out to all computers and analysts worked on fixing computers that had lost network connections.  
End: 2017/09/14 14:15 - Service was confirmed restored. If you are still experiencing difficulty with this IT service, please contact IST at 780-492-9400.
 
Outage Duration:  2 hours, 15 minutes
  
This Outage information was based on the information available to IST at the time this alert was drafted. If you were affected by this Outage and have more information, contact IST at 780-492-9400.
Reference: INC0090305